Frequently Asked Questions

Everything you need to know about our sustainable fashion collection.

How do I determine my size?

We provide a comprehensive size guide on each product page. Since our fabrics are made from natural fibers, we recommend measuring yourself and comparing it to our chart for the perfect fit.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, intimate apparel cannot be returned.

How long does shipping take?

Standard shipping typically takes 5-7 business days within the continental US. International shipping times vary by location but generally range from 10-15 business days.

Are your materials ethically sourced?

Yes, Herbaly is committed to sustainability. We use organic cotton, recycled polyester, and eco-friendly dyes, ensuring all our manufacturing partners adhere to fair labor practices.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.